{"id":877,"date":"2026-09-06T21:13:25","date_gmt":"2026-09-06T21:13:25","guid":{"rendered":"https:\/\/elmasryinternational.com\/?page_id=877"},"modified":"2026-09-20T17:37:44","modified_gmt":"2026-09-20T17:37:44","slug":"%d8%a7%d9%84%d8%b4%d9%83%d8%a7%d9%88%d9%89-%d9%88%d8%a7%d9%84%d9%85%d9%82%d8%aa%d8%b1%d8%ad%d8%a7%d8%aa","status":"publish","type":"page","link":"https:\/\/elmasryinternational.com\/en\/%d8%a7%d9%84%d8%b4%d9%83%d8%a7%d9%88%d9%89-%d9%88%d8%a7%d9%84%d9%85%d9%82%d8%aa%d8%b1%d8%ad%d8%a7%d8%aa\/","title":{"rendered":"Complaints and suggestions"},"content":{"rendered":"\n\n    <div\n        class=\"elmasry-page-container\"\n        dir=\"ltr\"\n    >\n\n\n        <h2 style=\"text-align:center;\">\n\n            \ud83d\udccb\n            Complaints &amp; Suggestions\n        <\/h2>\n\n\n        <p style=\"\n            text-align:center;\n            color:#666;\n            margin-bottom:30px;\n        \">\n\n            Your feedback matters to us. Choose the request type and complete the following information.\n        <\/p>\n\n\n\n        <form\n            method=\"post\"\n            id=\"elmasry-complaint-form\"\n        >\n\n\n            <input type=\"hidden\" id=\"elmasry_complaint_nonce\" name=\"elmasry_complaint_nonce\" value=\"8298249fca\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/877\" \/>\n\n            <!-- \u0646\u0648\u0639 \u0627\u0644\u0637\u0644\u0628 -->\n\n            <div style=\"margin-bottom:30px;\">\n\n\n                <label style=\"\n                    display:block;\n                    font-weight:700;\n                    margin-bottom:12px;\n                \">\n\n                    Request Type *\n                <\/label>\n\n\n                <div class=\"elmasry-request-type\">\n\n\n                    <label class=\"elmasry-type-card\">\n\n                        <input\n                            type=\"radio\"\n                            name=\"request_type\"\n                            value=\"complaint\"\n                            checked\n                        >\n\n                        <span>\n\n                            \u26a0\ufe0f\n                            Complaint\n                        <\/span>\n\n                    <\/label>\n\n\n                    <label class=\"elmasry-type-card\">\n\n                        <input\n                            type=\"radio\"\n                            name=\"request_type\"\n                            value=\"suggestion\"\n                        >\n\n                        <span>\n\n                            \ud83d\udca1\n                            Suggestion\n                        <\/span>\n\n                    <\/label>\n\n\n                <\/div>\n\n\n            <\/div>\n\n\n\n            <!-- \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 -->\n\n            <label>\n\n                Full Name *\n            <\/label>\n\n            <input\n                type=\"text\"\n                name=\"full_name\"\n                required\n                style=\"\n                    width:100%;\n                    padding:12px;\n                    margin-bottom:20px;\n                \"\n            >\n\n\n\n            <label>\n\n                Phone Number *\n            <\/label>\n\n            <input\n                type=\"text\"\n                name=\"phone\"\n                required\n                style=\"\n                    width:100%;\n                    padding:12px;\n                    margin-bottom:20px;\n                \"\n            >\n\n\n\n            <label>\n\n                WhatsApp Number\n            <\/label>\n\n            <input\n                type=\"text\"\n                name=\"whatsapp\"\n                style=\"\n                    width:100%;\n                    padding:12px;\n                    margin-bottom:20px;\n                \"\n            >\n\n\n\n            <!-- \u062d\u0642\u0648\u0644 \u0627\u0644\u0634\u0643\u0648\u0649 -->\n\n            <div id=\"complaint-only-fields\">\n\n\n                <label>\n\n                    Trip, Invoice or Booking Number\n                <\/label>\n\n\n                <input\n                    type=\"text\"\n                    name=\"reference_number\"\n                    placeholder=\"Enter the trip, invoice or booking number if available\"\n                    style=\"\n                        width:100%;\n                        padding:12px;\n                        margin-bottom:20px;\n                    \"\n                >\n\n\n\n                <label>\n\n                    Complaint Type *\n                <\/label>\n\n\n                <select\n                    name=\"complaint_type\"\n                    id=\"complaint_type\"\n                    style=\"\n                        width:100%;\n                        padding:12px;\n                        margin-bottom:20px;\n                    \"\n                >\n\n\n                    <option value=\"\">\n\n                        Select complaint type\n                    <\/option>\n\n\n                    <option value=\"\u062a\u0623\u062e\u064a\u0631\">\n\n                        Delay\n                    <\/option>\n\n\n                    <option value=\"\u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645 \u0623\u0648 \u0627\u0644\u062a\u0633\u0644\u064a\u0645\">\n\n                        During Pickup or Delivery\n                    <\/option>\n\n\n                    <option value=\"\u0633\u0648\u0621 \u0645\u0639\u0627\u0645\u0644\u0629 \u0645\u0646 \u0627\u0644\u0645\u0646\u062f\u0648\u0628\">\n\n                        Representative Misconduct\n                    <\/option>\n\n\n                    <option value=\"\u062a\u0644\u0641 \u0628\u0627\u0644\u0623\u063a\u0631\u0627\u0636\">\n\n                        Damaged Items\n                    <\/option>\n\n\n                    <option value=\"\u0646\u0642\u0635 \u0628\u0627\u0644\u0623\u063a\u0631\u0627\u0636\">\n\n                        Missing Items\n                    <\/option>\n\n\n                    <option value=\"\u0645\u0628\u0644\u063a \u0625\u0636\u0627\u0641\u064a\">\n\n                        Additional Charge\n                    <\/option>\n\n\n                    <option value=\"\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\">\n\n                        Customer Service\n                    <\/option>\n\n\n                    <option value=\"\u0623\u062e\u0631\u0649\">\n\n                        Other\n                    <\/option>\n\n\n                <\/select>\n\n\n            <\/div>\n\n\n\n            <!-- \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644 -->\n\n            <label id=\"details-label\">\n\n                Complaint Details *\n            <\/label>\n\n\n            <textarea\n                name=\"complaint_details\"\n                required\n                placeholder=\"Write your complaint details here...\"\n                id=\"complaint-details\"\n                style=\"\n                    width:100%;\n                    height:160px;\n                    padding:12px;\n                    margin-bottom:30px;\n                \"\n            ><\/textarea>\n\n\n\n            <button\n                type=\"submit\"\n                name=\"submit_complaint\"\n                id=\"complaint-submit-button\"\n                style=\"\n                    background:#0b4f71;\n                    color:white;\n                    padding:15px 40px;\n                    border:none;\n                    border-radius:8px;\n                    font-size:18px;\n                    cursor:pointer;\n                    width:100%;\n                \"\n            >\n\n                Submit Complaint\n            <\/button>\n\n\n        <\/form>\n\n\n    <\/div>\n\n\n\n    <style>\n\n        .elmasry-request-type {\n\n            display:flex;\n            gap:15px;\n\n        }\n\n\n        .elmasry-type-card {\n\n            flex:1;\n            cursor:pointer;\n\n        }\n\n\n        .elmasry-type-card input {\n\n            display:none;\n\n        }\n\n\n        .elmasry-type-card span {\n\n            display:block;\n            text-align:center;\n            padding:15px;\n\n            border:2px solid #e1e1e1;\n\n            border-radius:10px;\n\n            background:#ffffff;\n\n            font-weight:700;\n\n            transition:all .2s ease;\n\n        }\n\n\n        .elmasry-type-card input:checked + span {\n\n            border-color:#0b4f71;\n\n            background:#eef6fa;\n\n            color:#0b4f71;\n\n        }\n\n\n        @media (max-width:600px) {\n\n            .elmasry-request-type {\n\n                gap:10px;\n\n            }\n\n\n            .elmasry-type-card span {\n\n                padding:13px 8px;\n\n            }\n\n        }\n\n    <\/style>\n\n\n\n    <script>\n\n    document.addEventListener(\n        'DOMContentLoaded',\n        function() {\n\n\n            const labels = {\"complaintDetails\":\"Complaint Details *\",\"complaintPlaceholder\":\"Write your complaint details here...\",\"suggestionDetails\":\"Write Your Suggestion *\",\"suggestionPlaceholder\":\"Write your suggestion or idea here...\",\"submitComplaint\":\"Submit Complaint\",\"submitSuggestion\":\"Submit Suggestion\"};\n\n\n            const typeInputs =\n                document.querySelectorAll(\n                    'input[name=\"request_type\"]'\n                );\n\n\n            const complaintFields =\n                document.getElementById(\n                    'complaint-only-fields'\n                );\n\n\n            const complaintType =\n                document.getElementById(\n                    'complaint_type'\n                );\n\n\n            const detailsLabel =\n                document.getElementById(\n                    'details-label'\n                );\n\n\n            const details =\n                document.getElementById(\n                    'complaint-details'\n                );\n\n\n            const submitButton =\n                document.getElementById(\n                    'complaint-submit-button'\n                );\n\n\n            function updateForm(type) {\n\n\n                if (\n                    type === 'suggestion'\n                ) {\n\n\n                    complaintFields.style.display =\n                        'none';\n\n\n                    complaintType.required =\n                        false;\n\n\n                    detailsLabel.textContent =\n                        labels.suggestionDetails;\n\n\n                    details.placeholder =\n                        labels.suggestionPlaceholder;\n\n\n                    submitButton.textContent =\n                        labels.submitSuggestion;\n\n\n                } else {\n\n\n                    complaintFields.style.display =\n                        'block';\n\n\n                    complaintType.required =\n                        true;\n\n\n                    detailsLabel.textContent =\n                        labels.complaintDetails;\n\n\n                    details.placeholder =\n                        labels.complaintPlaceholder;\n\n\n                    submitButton.textContent =\n                        labels.submitComplaint;\n\n                }\n\n            }\n\n\n            typeInputs.forEach(\n                function(input) {\n\n                    input.addEventListener(\n                        'change',\n                        function() {\n\n                            updateForm(\n                                this.value\n                            );\n\n                        }\n                    );\n\n                }\n            );\n\n\n            const selectedType =\n                document.querySelector(\n                    'input[name=\"request_type\"]:checked'\n                );\n\n\n            updateForm(\n                selectedType\n                    ? selectedType.value\n                    : 'complaint'\n            );\n\n\n        }\n    );\n\n    <\/script>\n\n\n    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